Publications
2013-03 |
Reklamationsmanagement im Bankensektor |
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SIS Cloud & SaaS Report, Edition 1-2013 (Sonderausgabe zur CloudZone 2013)
Case-Study of an electronic complaints management system at Bayrische Landesbank. |
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2012-02 |
Beschwerdemanagement in der Wolke |
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VOI Solutions zur CeBIT 2012
Advantages and possibilities of using electronic workflows for complaint management as a cloud-based service. |
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2010-06 |
Ohne Scanner keinen Input |
| BIT Spezial
Basics on selecting the right production scanner. |
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2008-09 |
Digitale Postbearbeitung, Band 2: Konzeption |
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Publication of the VOI Competence Center Digital Postal Processing
Contribution: "Capturing and classification of physical and electronic incoming mail." You can find this book on Amazon. |
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2007-09 |
Digitale Postbearbeitung, Band 1: Einführung und Voraussetzungen |
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Publication of the VOI Competence Center Digital Postal Processing
Contribution: "What is digital mail processing?" and "Infrastructure possibilities." You can find this book on Amazon. |
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2005-05 |
VOI Code of Practice: Enterprise Content Management |
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VOI e.V., Bonn
Co-Manager for the book project. Contributed chapters: "Data extraction via OCR / OMR", "Image Processing" and "Data Export”. |
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2004-05 |
Wer wagt, gewinnt |
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Groupware Magazin 05/2004
Report on a migration project from Exchange Server to the open-source Groupware-System OpenGroupware |
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2004-04 |
matrix revolutions |
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DoQ Nr. 2 / 2004-04-05
Basic technical information on scanners and document digitalization. |
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1997-10 |
Digitaldruck: Anwendung und Wirtschaftlichkeit |
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Deutscher Drucker Nr. 40 / 30.10.1997
Comparison of digital printing vs. offset printing, including a workflow analysis. |